Pre-Dispatch Cancel
100% full refund before courier handover.
7-Day Return Window
For damaged, defective, or mismatch goods.
5-7 Working Days
Direct refund to original payment source.
1. Overview
We want you to be happy with your purchase. This policy explains how cancellations, returns, and refunds work.
2. Order Cancellation
Before dispatch: You can cancel your order any time before it is dispatched. Email [email protected] with your Order ID or call +91 22 6962 0938. You will receive a full refund.
After dispatch: The order cannot be cancelled. Please follow the Return process after delivery.
We may cancel an order due to stock unavailability, a pricing error, or a payment verification issue. In such cases you will receive a full refund.
3. Return Eligibility
A return request must be raised within 7 days of delivery in the following cases:
• The product arrived damaged or defective (Dead on Arrival)
• The wrong product or wrong configuration was delivered
• The product was damaged in transit
Conditions for return:
• The product must be in original, sealed or unused condition (unless it is defective)
• Original box, accessories, manuals, and invoice must be included
• The serial number must match our order records
4. Non-Returnable Items
• Products that have been used, or have physical/liquid damage caused by the customer
• Products whose seal has been broken (unless defective)
• Devices that are activated or linked to an iCloud/Apple ID account that has not been unlinked
• Custom-configured (made-to-order) items, unless defective
• Gift cards and digital vouchers
5. How to Request a Return
1. Within 7 days of delivery, email [email protected] or call +91 22 6962 0938.
2. Share your Order ID, a description of the issue, and photos/unboxing video (required for damage or defect claims).
3. After verification, we will arrange a reverse pickup or share return instructions.
4. Once the product is received and passes inspection, the refund will be processed.
6. Defects After Delivery
Defects that appear after delivery are covered by Apple’s 1-year limited warranty. You can get service from an Apple Authorised Service Provider, and we will guide you if needed.
7. Refund Timeline & Mode
• After a return or cancellation is approved, the refund is processed within 5-7 working days.
• The refund is issued directly to the original payment method (card, UPI, net banking) through the payment gateway partner.
• Depending on your bank, it may take a few additional days to reflect in your account.
• Shipping charges are non-refundable, except where the error is ours (wrong or damaged product).
8. Failed Transactions
If a payment fails but the amount is debited, it is automatically reversed, usually within 5-7 working days. If it is not, contact us with your payment ID.
9. No-Cost EMI & Bank Cashback
No-Cost EMI orders: The refund goes back to the original EMI/card account. Processing fees or interest charges on EMI cancellation may apply as per the bank’s policy, which we do not control.
Bank cashback: If an order is returned or cancelled, the cashback may be reversed as per the bank’s terms.
10. Contact for Refund Queries
Appson Itell | B-302, Vinay Hermitage, Chandan Shanti RD, Mira Road East, Thane, Maharashtra 401107, India
Phone: +91 22 6962 0938 | Email: [email protected]